Return Policy

 

We strive to provide quality products and a great customer experience. If for any reason you are not satisfied with your purchase, please review our return & refund conditions below.

Return Window

  • You may request a return within 14 days of receiving your product.
  • Items must be unused, in original packaging, and meet all supplier return requirements.
  • Certain products (such as final sale, personal care, or customized items) may not be eligible for return; check the product listing or contact support for details.

Return Process

  • To initiate a return, contact our support team at [your support email] with your order number, reason for return, and photos (if item arrived damaged).
  • Once your request is approved, we will provide a prepaid return shipping label (where applicable—see item details and supplier policies).
  • Ship the item using the label and retain the shipment receipt until your return is confirmed.

Refunds

  • After your returned item is received and inspected by our supplier, your refund will be processed. Refunds typically take 7–14 business days, issued to your original payment method.
  • If your return does not meet supplier eligibility, we reserve the right to refuse the refund.

Exchanges

  • We replace items if they are defective or damaged. If you need an exchange for a different size or color, contact us within the return window.

Return Shipping Responsibility

  • In most cases, return shipping costs are covered for defective, incorrect, or damaged items.
  • For voluntary returns (changed mind or ordered wrong item), customers may be responsible for return shipping fees depending on supplier policy.

Exceptions & Limitations

  • Items must be returned using the original label and instructions provided. Returns sent by alternative methods may not be eligible for refund.
  • Refunds for returned orders are only processed after the supplier approves the item’s condition. Some suppliers may issue returnless refunds (rare, usually for low-value or non-resalable items).

Clear Communication & Automation

  • AutoDS automates return request handling and tracking for all qualifying orders, ensuring prompt response and resolution.
  • Any updates or special instructions will be communicated via email.

Contact Us

For any return or refund inquiries, please contact our customer service team at lumeahome.us@gmail.com. We are here to help!