Shipping Policy

Thank you for shopping with us! We strive to provide a seamless and transparent shipping experience for every customer. Below is our shipping policy, designed to set clear expectations regarding order processing, delivery times, and customer support.

Order Processing Times

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Times

  • We offer standard, expedited, and express shipping options.
  • Estimated delivery time is 7-15 business days for most products. Times may vary based on the destination and product origin.
  • International shipping may take longer, typically 10-20 business days depending on the location and customs clearance.

Shipping Costs

  • Shipping fees are calculated at checkout based on destination and order size.
  • Free shipping is offered on select products or orders exceeding a specified amount, as displayed during checkout.

Order Tracking

  • Once your order ships, you will receive a confirmation email with tracking details.
  • AutoDS automates order tracking; updates will be sent as soon as the carrier provides them.

Shipping Restrictions

  • We currently ship to most countries worldwide, but some regions may be excluded due to supplier constraints. Restricted locations will be identified at checkout.
  • Please ensure your shipping address is correct. We are not responsible for delayed or lost shipments due to incorrect addresses.

Customs, Duties & Taxes

  • International orders may be subject to customs duties or taxes. These charges are the responsibility of the buyer and are not included in our shipping fees.
  • Please consult your local customs office for more information.

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact our support team within 7 days of the expected delivery date. We will work with our suppliers and carriers to resolve your issue promptly.

Returns & Exchanges

  • Refer to our Return Policy for detailed information on returns, exchanges, and refunds.

Customer Support

  • For any shipping inquiries, contact us at lumeahome.us@gmail.com during business hours. We aim to respond within 24 hours.